Return & Refund Policy

At Chosen Mode, we want you to be completely satisfied with your purchase. If you are not fully satisfied, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.

• Be unworn, unused, and in its original condition.

• Have all original tags attached.

• Be returned in its original packaging.

• Be accompanied by proof of purchase (receipt or order confirmation).

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To initiate a return, please contact us at contact@chosen-mode.com with your order number and the reason for your return.

If your return is approved, we will provide you with detailed return instructions.

Return Address:

30 F Rue de la Papeterie
91610 Ballancourt-sur-Essonne
France

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at contact@chosen-mode.com. We will work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

• Gift cards.

• Personalized or custom-made products.

• Final sale or clearance items (if applicable).

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different size or item, the fastest option is to return your original item (once approved) and place a new order.

European Union Customers

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days in accordance with applicable consumer protection laws. This right does not affect our 30-day return policy, which offers additional flexibility.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us at contact@chosen-mode.com.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: contact@chosen-mode.com

We aim to respond to all inquiries within 24–48 business hours.